Frequently Asked Questions

What files can I upload?

JPG, PNG, WEBP, TIFF, and PDF files are accepted by the artwork portal. Send the highest-resolution original available.

Will I see a proof?

Projects that require layout, personalization, or significant design work may receive a digital proof before production. When a proof is posted, it appears on your Order Status page.

How long does an order take?

Turnaround depends on the product, quantity, artwork quality, proof approval, material availability, and shipping method. If you enter an event date, Bichon and Beam will contact you if the requested timeline cannot reasonably be met.

Can I pick up locally?

Yes. Local pickup is available in Bradenton, Florida. You will be notified when the order is ready.

Can you reproduce any logo, character, photograph, or artwork?

Customers must have the rights or appropriate permission to reproduce submitted material. Bichon and Beam may decline work that appears to infringe third-party rights or that cannot lawfully be produced.

What if my project is not listed?

Choose the Custom Design Deposit or use the Contact Us form. Final product specifications and price can be confirmed before production.